Every project goes through several stages as it progresses from idea to completion. Understanding what each status means helps you know exactly where your project stands and what to expect next.
Project Lifecycle Overview
A typical project flows through these stages:
You’ve started creating a project request but haven’t submitted it yet. You can come back and finish it later.
Your project request has been submitted and our team is reviewing the details to prepare a proposal.
Work has begun! Our team is actively working on your project deliverables.
All deliverables have been provided and the project is finished.
Detailed Status Explanations
Draft (Gray)
What it means: You’ve started filling out the project request form but haven’t submitted it yet.
What you can do:
- Return to the project wizard and complete your request
- Edit any information you’ve already entered
- Delete the draft if you’ve changed your mind
What happens next: Nothing until you submit the request. Draft projects are only visible to you.
Pending Review (Yellow)
What it means: Your project request has been submitted and is in our queue for review.
What you can do:
- Send messages via project chat if you have additional information
- Review your submitted details
- Wait for our team to reach out
What happens next: Our team will review your request, typically within 1-2 business days. You may receive questions or a proposal via chat or email.
Most project requests are reviewed within 24-48 business hours. Complex projects may take slightly longer as we ensure we fully understand your needs.
In Progress (Blue)
What it means: Your project has been approved and our team is actively working on it.
What you can do:
- View the project timeline and milestones
- Communicate with our team via project chat
- Upload files or provide additional materials if requested
- Track progress through milestone updates
What happens next: You’ll receive updates as milestones are completed. Deliverables will be shared through the project files section or chat.
On Hold (Orange)
What it means: The project has been temporarily paused.
Common reasons for holds:
- Waiting for information or materials from you
- Pending payment for the next phase
- You requested a pause
- Technical dependencies that need to be resolved
What you can do:
- Check the project chat for messages about why it’s on hold
- Provide any requested information or materials
- Complete any pending payments
- Contact our team to discuss resuming work
Completed (Green)
What it means: All project deliverables have been provided and the project is finished.
What you can do:
- Download all project files
- Review the completed work
- Provide feedback via project chat
- Start a new project for additional work
What happens next: The project remains accessible for your reference. You can always view the chat history, files, and timeline.
Cancelled (Red)
What it means: The project has been cancelled and will not be completed.
This can happen when:
- You requested to cancel the project
- The project scope changed significantly
- Payment was not received
- Both parties agreed to discontinue
What you can do:
- View the project history and chat for reference
- Start a new project if you want to try again
- Contact support if you have questions about the cancellation
Status Change Notifications
You’ll receive notifications when your project status changes:
- Push notification – If you have notifications enabled on your device
- In-app notification – Appears in your notification center
- Email – Sent to your registered email address
Enable push notifications to get instant alerts when your project status changes. This way you’ll always know when action is needed or when deliverables are ready.
What If My Project Seems Stuck?
If your project hasn’t changed status in a while:
- Check project chat – There may be messages waiting for your response
- Check your email – We may have sent important information
- Review invoices – There might be a pending payment
- Send a message – Ask our team for an update via project chat
- Contact support – Reach out directly if you need assistance