Having trouble logging in? This guide covers common login issues and how to resolve them.
Common Login Problems
“Invalid email or password”
Causes:
- Typo in email address
- Wrong password
- Caps lock is on
- Using wrong account
Solutions:
- Double-check your email spelling
- Try typing your password in a notes app first to verify it
- Use the “Forgot Password” feature to reset
- Try other email addresses you might have used
“Account not found”
Causes:
- No account exists with that email
- Using a different email than registered
Solutions:
- Create a new account if you haven’t registered
- Check other email addresses
- Contact support if you’re sure you have an account
“Account not verified”
Causes:
- Email verification not completed
Solutions:
- Check your email for the verification link
- Look in spam/junk folders
- Request a new verification email
“Too many login attempts” / “Account locked”
Causes:
- Multiple failed login attempts triggered security lockout
Solutions:
- Wait 15-30 minutes and try again
- Use “Forgot Password” to reset
- Contact support if still locked
General Troubleshooting
- Make sure you have a stable internet connection
- Update the app to the latest version
- Close and reopen the app
- Restart your device
- Clear app cache (in device settings)
