Our support team is here to help. Here’s how to reach us and get the fastest resolution to your issues.
Contact Methods
In-App Support
- Open the navigation drawer
- Tap Help or Support
- Choose your support option
Send us an email at: support@leadmarketingstrategies.com
Phone
Call us at: (631) 974-5682
Hours: Monday-Friday, 9am-6pm EST
Project Chat
For project-related questions, use the chat within your project for fastest response.
Information to Include
Help us help you faster by providing:
- Account email – So we can find your account
- Device and OS – iPhone 14 with iOS 17, etc.
- App version – Found in Settings > About
- Detailed description – What happened, what you expected
- Screenshots – If applicable
- Steps to reproduce – How to see the issue
Response Times
- Email: Within 24 business hours
- Project Chat: Usually within a few hours
- Phone: Immediate during business hours
- Urgent issues: Marked as priority, faster response
Self-Service Resources
Before contacting support, you might find answers in:
- This documentation center
- FAQ section in the app
- Our website help articles
Tip
For the fastest resolution, include as much detail as possible in your first message. This helps us avoid back-and-forth questions and solve your issue quickly.