Experiencing issues making a payment? This guide helps you troubleshoot common payment problems and complete your transaction successfully.
Common Payment Issues
Payment Declined
If your payment was declined:
Double-check your card number, expiration date, and CVV code. Even one wrong digit will cause a decline.
Ensure you have sufficient funds or credit available on your card.
Make sure the billing address matches what your bank has on file.
Your bank may have flagged the transaction. Call them to authorize it.
If issues persist, try using a different credit or debit card.
Common Decline Reasons
- Insufficient funds: Not enough money/credit available
- Incorrect details: Wrong card number, expiration, or CVV
- Card expired: Your card has passed its expiration date
- Address mismatch: Billing address does not match bank records
- Fraud protection: Your bank blocked it as suspicious
- Daily limit: You have exceeded your daily spending limit
- International block: Your card may not allow international transactions
Banks sometimes flag legitimate transactions as suspicious. If your payment is declined unexpectedly, call your bank – they can authorize the transaction and whitelist future payments.
Payment Processing Error
If you see a processing error:
- Do not try again immediately – The payment may have gone through
- Check your email for a payment confirmation
- Check your bank statement for the charge
- Refresh the invoice page to see if it shows as paid
- If unsure, contact us before trying again
If you see an error after clicking pay, do not immediately try again. Check your email and bank first, or contact us. We can verify whether the payment went through.
Page Freezes or Times Out
If the payment page freezes:
- Wait a moment – processing can take up to 30 seconds
- Do not close the browser or click back
- If it times out, check your email for confirmation
- Check the invoice status before trying again
ACH/Bank Transfer Issues
Bank Account Not Accepted
- Verify routing number is correct (9 digits)
- Verify account number is correct
- Ensure the account allows ACH debits
- Some savings accounts may not work
ACH Payment Not Processed
- ACH payments take 3-5 business days to process
- Your invoice will show “Processing” during this time
- Ensure sufficient funds remain in the account
- Returned ACH payments may incur fees
Troubleshooting Steps
- Try a different payment method – Use another card or payment type
- Try a different browser – Rule out browser issues
- Disable ad blockers – They can interfere with payment processing
- Use incognito mode – Eliminates extension conflicts
- Try on a different device – Rule out device-specific issues
After a Failed Payment
If your payment fails:
- Your invoice remains unpaid
- No charge is made to your card
- You can try again immediately with corrected information
- Contact support if problems persist
Requesting a Refund
If you were charged incorrectly:
- Contact us immediately with invoice and payment details
- We will investigate the issue
- Refunds are processed to your original payment method
- Card refunds take 5-10 business days
- ACH refunds take 5-7 business days
Need Immediate Help?
For payment issues, contact us:
- Email: billing@leadmarketingstrategies.com
- Phone: (631) 974-5682
- Contact Form: Contact Us
Please have ready:
- Your invoice number
- The last 4 digits of your card (do not share full number)
- The error message you received
- When you attempted the payment