Experiencing issues with the Client Portal in your browser? This guide helps you troubleshoot and resolve common browser-related problems.
Common Browser Issues
Portal Not Loading
If the portal will not load at all:
Make sure you are connected to the internet. Try loading another website to confirm.
Press Ctrl+R (Windows) or Cmd+R (Mac) to force a refresh.
Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac) to reload ignoring cache.
Clear your cache and cookies, then try again (see instructions below).
Features Not Working
If buttons do not respond or features seem broken:
- Make sure JavaScript is enabled in your browser
- Disable browser extensions temporarily
- Try incognito/private mode
- Update your browser to the latest version
Display/Layout Issues
If things look wrong or are misaligned:
- Reset your zoom level to 100% (Ctrl+0 or Cmd+0)
- Clear browser cache
- Check your display scaling settings
- Try a different browser
How to Clear Browser Cache
Google Chrome
- Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
- Select “All time” for time range
- Check “Cookies” and “Cached images and files”
- Click “Clear data”
Mozilla Firefox
- Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
- Select “Everything” for time range
- Check “Cookies” and “Cache”
- Click “Clear Now”
Safari
- Click Safari > Clear History
- Select “all history”
- Click “Clear History”
Microsoft Edge
- Press Ctrl+Shift+Delete
- Check “Cookies” and “Cached data”
- Click “Clear now”
You will need to log in again after clearing your cache, as your session data will be removed.
Checking JavaScript
JavaScript must be enabled for the portal to work. To check:
Chrome
- Click the three-dot menu > Settings
- Go to Privacy and security > Site settings
- Click JavaScript
- Make sure it is set to “Sites can use JavaScript”
Firefox
- Type about:config in the address bar
- Search for javascript.enabled
- Make sure it is set to true
Disabling Extensions
Browser extensions can sometimes interfere with websites:
- Try incognito/private mode first (extensions are disabled by default)
- If the portal works in incognito, an extension is likely causing the issue
- Disable extensions one by one to find the culprit
- Common problematic extensions: ad blockers, privacy tools, VPNs
If you use an ad blocker or privacy extension, try adding app.leadmarketingstrategies.com to its whitelist.
Supported Browsers
For the best experience, use:
- Google Chrome – Latest version (recommended)
- Mozilla Firefox – Latest version
- Microsoft Edge – Latest version
- Apple Safari – Latest version
Not supported:
- Internet Explorer (any version)
- Browsers more than 2 years old
Updating Your Browser
Most browsers update automatically. To manually check:
- Chrome: Menu > Help > About Google Chrome
- Firefox: Menu > Help > About Firefox
- Edge: Menu > Help and feedback > About Microsoft Edge
- Safari: Updates through macOS System Updates
Still Having Problems?
If none of the above solutions work:
- Email: support@leadmarketingstrategies.com
- Phone: (631) 974-5682
- Contact Form: Contact Us
Please include:
- Your browser name and version
- What issue you are experiencing
- Any error messages you see
- Steps you have already tried